Mastering Connectivity: Chief of Army Public Affairs Explains Strategy

Suzanne Ross, Chair, Accreditation Committee


Major General Malcolm Frost, Chief of Army Public Affairs

The dazzling military dress blues stacked with bars of operational distinction established Major General Malcolm Frost’s authority on military affairs at an event hosted by the Accreditation Committee at Barbaricom, a military contractor, last week. The event aimed to bring new insights into evolving military public relations outreach efforts and the professionalization of Army public affairs.


The Chief of Army Public Affairs, Frost explained his main public relations challenge: The era of media embedded in military zones is over. As a result, there is a gap in knowledge about modern warfare, defense and security in a changing world.

Frost leads the Army’s advocacy strategy to strengthen awareness and sustain support. He said, “We recognize that our power is in the soldier, and in the confidence of the people and Congress.”

Although the Army benefited from 15 years of investment, respect and appreciation of soldiers in combat, looking to the future, it struggles to compete in attracting top talent.  Frost said, “Of the potential recruits, only 29 percent, or about 380,000 young people have the propensity to serve. “ He added, “Better understanding of the Army’s diverse operations, including combat operations, will help us recruit young people.”  To bolster effectiveness of outreach, the “Meet your Army” campaign highlights the multi-domain Army with operations in 140 countries, as well as attractive incentives such as educational scholarships.

To improve the civilian public’s connection with Army affairs, the Army identifies influencer audiences and affiliations, and develops messages that resonate with the right people, at the right time. Stepping forward into the audience, Frost explained, that not only has the Army expanded it’s outreach through diverse digital platforms, but also provides a toolkit to Public Affairs Officers. This kit targets diverse audiences associated with geographic areas, enabling officers to build local institutional relationships that can deepen the Army’s connection with their publics.

As Congressional support for military investments in people and services wanes, the Army is persistent in its efforts to build a better “human” connection with policy decision makers. Frost’s strategy accomplishes this by engaging Army leaders of diverse rank, including young recruits, to provide regular briefings to Hill staffers on military operations.

Frost concluded, “We’re learning a lot about what works and we’re telling our story differently to quickly and effectively adapt to changing conditions.”

Accreditation in Military Public Relations (APR+M) is a designation that can help bridge competencies of public relations practitioners in both military and civilian sectors.  Currently, the National Capital Chapter represents more APR+Ms than any other, and provides training, mentoring and other accreditation services to recognize and advance public relations professionalism among military personnel.

The event brought together accredited and non-accredited members of diverse organizations, including the National Association of Government Communicators as well as the PRSA National Capital Chapter members of the government and accreditation committees.

About prsancc

The National Capital Chapter of the Public Relations Society of America (PRSA-NCC) is a professional public relations organization of more than 1,400 members in the Washington, D.C. metropolitan area. The Chapter provides professional development programs, accreditation instruction, and networking events. The Chapter also promotes public relations education through five area Public Relations Society of America Student chapters, as well as a Career Academy for inner city high school students. For more information, please visit or call (703) 691-9212.

One thought on “Mastering Connectivity: Chief of Army Public Affairs Explains Strategy

  1. We can never know too much about strategy in management and in professional public relations and public affairs. The military knows more about what strategy means and how to apply it than any other private or public institution. We should have someone from the military visit us each year to discuss the topic. An exercise for all in the meantime. Write down your definitions of goal, strategy and tactics, then share them with colleagues. You’ll be surprised by how few PR/PA practitioners have thought seriously about these terms and their discuss their relationship one to the other, even though they use them every day in describing the public affairs and public relations process and what they do. You’ll also be surprised by how few can explain them in writing. Here’s are abbreviated “starter” definitions to get the ball rolling.

    –Goal is what you’re going to do (or want to do) specifically and by when.
    –Strategy is how you’re going to achieve the goal distinctively.
    –Tactics are the operational things you do to actualize the strategy.

    Unfortunately, too many practitioners confuse tactics with strategy. The result is all too apparent when this occurs: a lot of wheels get spun and a lot of money gets wasted.

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