By Sabrina McGowan
The explosion, variety and evolving nature of social media has created both PR opportunities and challenges for businesses and organizations. In an October 1 Independent Public Relations Alliance program, Lisa Nicholls, CEO of Tira! Strategies, offered her suggestions for leveraging Twitter to create greater interaction between you and your followers, and to increase your numbers.
- Define your audience. Customers, members, business partners and vendors are just a few of the people you should be following on Twitter. Professional and industry organizations as well as local businesses will likely produce additional followers for you, too. Don’t forget to follow your competitors for insight on how they’re engaging with your ideal customers.
- Build a content strategy. If you want to know what type of content you should share on Twitter, follow other accounts and decide what you like about them. You can also monitor conversations by using the “search” function to find examples of content you like. It’s important that you find the sweet spot between what your target audience wants to hear and what you want to say that promotes your business. So add value through your tweets and give people a reason to follow you. Lisa suggests following the 80/20 rule for your content strategy – 80% follower interaction (retweets, favorites, replies) and 20% offers. Creating a calendar will help you stay on task.
- Expand your reach. To get more interaction with your tweets, you need to be visual and creative. Your tweets should encourage immediate action from your followers, so include offers and calls to action. And don’t hesitate to ask for replies. You can increase your followers by putting your Twitter handle everywhere – be sure to add a follow button to your website and email signature, and ask your existing customers to follow you, too.
- Use Twitter ads effectively. Did you know that the click-through rate on Twitter is higher than Facebook – 3.6% vs. 0.4%? Twitter ads can be a great tool to increase followers and engagement as well as drive more traffic to your website. According to Lisa, Twitter ads are also great for lead generation. For example, you can grow your list via an ad that asks followers to enter their email address to receive a coupon or other offer. Keep in mind that Twitter ads can be pricey and that the most effective ads use photos and brief videos (under 30 seconds).
The key to Twitter is conversation, so use it to communicate with your followers, and let your personality shine. By focusing on how your products and services benefit your customers, you can help ensure your Twitter success.
Sabrina McGowan is the owner of SQM Communications, bringing creativity and integration to the communications efforts of non-profits, trade associations and forward-thinking businesses. Sabrina is also the marketing chair of the Independent Public Relations Alliance. You can follow her on Twitter at @sabrinaqmcgowan.